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We urge you to read this privacy notice carefully to understand our policies and practices regarding your personal data and how we will treat them. This notice applies to individuals who choose to interact with The Milma (hereafter referred to as Milma Online) as individual consumers. It explains how your personal data are collected, used, and disclosed by Milma.  


This notice encompasses all possible data-collection activities, including those that we gather through our website, points of sale, and events that we participate in. We would like you to note that if you do not provide the necessary personal data to us, we may not be able to provide you with our goods.  


Sources of personal data  

This notice applies to personal data that we collect from you, or about you, from the following sources:  


  • Milma’s official website or social media platforms.  


  • E-mail interactions between you and Milma.  


  • Offline registration forms: These could be printed or digital forms that we collect through promotions or events.  


What do we do with the information you provide us with?  

We use the information to respond to your queries. Typically, the information includes:  


  • Your name  


  • Your address  


  • Your phone number  


  • Your e-mail address  


  • Your feedback,   could be a compliment, query, or complaint. It could specifically include details of a product you have bought from us.  


We steadfastly use your personal information only internally, for the purpose of responding to your queries, with the objective of improving our service. For example, if you write to us with a complaint or question, we will use the information you give us to investigate and get back to you with our findings. We also keep a record of complaints and queries we receive, to monitor trends and continuously improve. We never share any identifiable information – for example, name or contact details – with a third party without your consent; however, we may need to share the contents of your message with a third party. For example, if your complaint is related to a problem with one of our suppliers, we might share the content of your message with them, so they can understand the problem and help us resolve it.  


We appreciate it when you write to us to tell us how much you like our products, and we like to share that information with the team involved in making them, so if you write to us with a compliment, that information will be shared internally with members of staff at Milma. Your comments may also be used on our website. In this case, we would only share the content of your message and never any identifiable information. If you would prefer us not to do so, please let us know by writing to info@milmaonline.com  



IP addresses  

Our web servers might collect the IP address that you use when visiting our website and put this into log files that monitor our servers to help us keep them secure. We will never try to use this IP address to identify you personally.  


Our website, like many others, is built and run using software and tools that we haven’t made. We have taken care to ensure that no personal information is gathered by this software.  



As far as we are aware, the only cookies used on this website are necessary to enable you to view the website properly.  



To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.  


We do not share your personal information with any third parties.  



We may disclose your personal information if we are required by law to do so.  


Your rights over the data  

You are entitled to access or amend any data we hold about you, should you wish. If this is the case, you should get in touch with us by writing to  info@milmaonline.com  



You can request that we delete your personal data, transfer it to you or other third parties, correct or revise your personal data; limit the use and disclosure of your personal data, and revoke consent to any of our data-processing activities.  


Please note that in certain circumstances, we will not be able to delete your personal data. We may be required to retain some of your personal data after you have requested deletion, to satisfy our legal or contractual obligations.  


We hope that we can satisfy any queries you may have about the way we process your personal data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.  


The duration for which we keep your personal data  

Milma takes every reasonable step to ensure that your personal data is only processed for the minimum period necessary for the purposes set out in this notice. The criteria for determining the retention period for your personal data are:  


Milma will retain copies of your personal data in a form that allows for identification only for as long as:  


  1. We maintain an ongoing relationship with you (for example, where you are included in our mailing list and have not unsubscribed)  


  1. Your personal data is necessary for connection with the purposes set out in this notice and we have a valid legal basis for doing so  


Alterations to this notice  

If we modify the way we handle your personal data, we will update this notice. We reserve the right to make changes to our practices and this notice at any time. Please check back frequently to see any updates or changes to our notice.